Jobs

Tech Support Representative

Department: Customer Service | Reports to: Customer Service Manager | Status: Full-Time | Home Office: 107 N Grove St, Delton MI., 49046

General Summary:

Barry County Telephone is looking for a Tech Support Representative in Barry County, Michigan, to support customers over the phone by answering technical questions concerning voice and data troubles.

Essential Job Functions:

  • Candidate needs to be available during our business office hours of 8:00 a.m. to 4:30 p.m. Eastern Monday through Friday.
  • Manage all incoming calls and customer follow up calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide excellent customer service by assisting customers in the troubleshooting of hardware and software problems over the telephone.
  • Provide technical assistance to customers to ensure the effective use of all services and programs provided by the company.
  • Document customer interactions through detailed comments noted on customer accounts.
  • Analyze customers’ needs and up sell products based on those
  • Coordinate all daily activities on a continuous basis with outside technicians in order to keep service orders and troubles prioritized.
  • Attend all staff trainings to ensure continuing knowledge and understanding of services and products offered.
  • Receive and post customer payments, balancing drawer at end of day.
  • Assist other employees as needed
  • Perform all other related duties as assigned by manager

Requirements

  • High School diploma or equivalent.
  • 2+ years customer service experience
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to adapt to change quickly, utilizing a positive, professional attitude.
  • Ability to keep Company and customer information confidential according to Company’s nondisclosure policy and Customer Privacy guidelines.
  • Skill in operating various types of office equipment such as personal computer, various software programs and telephone systems.

How to Apply!

We offer competitive pay and excellent benefits. Qualified candidates must possess excellent customer service skills, demonstrated ability to be a team player and be able to successfully undergo a background check.

Please send your resume to meijobs@mei.net with the position you are interested in the subject line. Please include a current contact phone number. Qualified candidates only, NO PHONE calls please.

Barry County Services Company and its subsidiaries are equal opportunity providers and employers.